Delivery and payment methods

GENERAL TERMS AND CONDITIONS
 
1. The products have a 14-day return policy.  
2. The delivery time depends on the area and the selected method of delivery. If the item has been sold out, the customer will immediately be notified either by phone call or e-mail contact.
3. If the customer receives a wrong item or the item is defective, the customer must inform the Stilettoshop.eu customer service about the defect without any delay by e-mail info(at)pps-shop.fi or by telephone +358 105043171 (Mon – Fri 10-16 UCT+2 Finnish time).
4. PPS-Shop is not responsible for situations upon which the delivery is prevented or delayed by factors that are beyond PPS-Shop's influence, such as general disturbances in public transport or other actions that might hinder or prevent deliveries.
DETAILED CONDITIONS
 
1. Delivery Time
The delivery time depends on the area and the selected method of delivery (Economy, Express). We always strive for the earliest possible delivery. If we notice that the delivery might take longer than usual we will contact the customer immediately.

2. Delivery Methods
The available delivery methods are DHL Express, DB Schenker etc.. The delivery will be made to the address indicated by the recipient or to the closest pick up point that the recipient has either chosen or informed us about.

3. Payment methods
The products and possible shipping cost will be payed during ordering, if not other stated (Klarna purchase orders). Most of the globaly used credit cards, debit cards are allowed in our store. Wire transfer is also a possibility of payment method. 

Description of service

Return Policy
You have the right to return the items in accordance with the Consumer Protection Act. You can directly deal with the seller.
Payment information
On bank online service the recipient is Paytrail Oyj (Corp.)
The payment is credited to the seller.

 
4. Return policy and replacing product(s)
All product(s) have a full 14-day return right. The returned product(s) must be unused and unchanged. The return shipment is free of charge, as long as the return policy is full filled. Please note that if you wish to exchange items, it can take as long as two weeks before the return parcel returns to our warehouse. Returns will be processed as soon as they arrive. Returned product(s) can be replaced with similar product(s) or with product(s) valued the same or less. Returned items are fully refunded if they are unused or the defect can be verified to be of manufacture origin. When replacing products, the possible price difference will be refunded. We urge the customer to provide with the shipment a note in the package where the possible refund, change of produc(s) etc is clearly stated. 

Return the product(s) by following these simple steps:

1. Notify the PPS-Shop Customer Service of the return by e-mail: info@pps-shop.fi. Please inform us of the product(s) you are about to return, the order number found on the original order's receipt and your contacts. Service Point locations can be searched on your local DHL Express home page. PPS-Shop will send you the DHL return tag by e-mail once the information of the preferred Service Point has been received by PPS-Shop Customer Service.

2. Attach the returns parcel tag on the parcel with clear tape or reuse the original packaging with the clear document pouch. Do not cover any barcodes. Place possible invoices (on returns outside the EU) underneath the parcel tag into the document pouch.

3. Go to your local DHL Express homepage. Schedule a pick up by clicking on "Request a courier pick up". Choose e-Return. The courier pick up service can also be ordered by phone on your local DHL Express Customer Service. Alternatively, you can search for the nearest DHL Service Point on the home page if you prefer delivering the return directly to a DHL Service Point.

4. Fill in all the needed information. The 10 digit waybill number can be found on the return parcel tag right under the top barcode.

5. Hand the parcel to the DHL courier. Alternatively, you can hand in the return directly to your chosen DHL Service Point. 
Refunding will be made once the return has arrived at our warehouse, and has been processed. The refund will be made by using the same payment method the original order was paid with.

5. The cancellation of order
The customer may cancel their order if the delivery has not taken place within a reasonable time. Order cancellation must be notified without any delay by e-mail to info(at)pps-shop.fi or by calling +358 105043171. In general, we will notify our customers by e-mail or phone, if the delivery time will differ from the delivery times stated on our website. PPS-Shop reserves the right to cancel the order and return the money to the customer's account.

6. Contact information
I&P Service Oy (Ltd) / PPS-Shop
Sinikalliontie 1, 2 Floor
02630 Espoo
FINLAND
Tel. +358 105043171
E-mail: info@pps-shop.fi / info@pps-shop.se (Swedish customers only)